Account Success Manager - US
Company: Joveo
Location: Washington
Posted on: February 2, 2026
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Job Description:
Job Description About Joveo JOVEO stands for a job for everyone.
That's our mission - to deliver the right job to everyone in the
world. We are the global leader in programmatic job advertising,
driving innovative recruitment marketing solutions for employers.
Harnessing AI, our platform delivers the most qualified candidates
quickly and within budget, giving our customers a competitive edge.
Joveo was founded in 2017 by a group of visionary entrepreneurs and
enthusiastic problem solvers who foresaw the need for greater
transparency and predictability in recruitment marketing. The focus
was on building a cutting-edge technology platform that uses data
and machine learning to enable employers, staffing agencies, RPOs,
advertising agencies, and job sites to address this need better and
more cost-effectively. Backed by marquee investors like Nexus
Ventures Partners, Joveo has been featured in Inc. Magazine's List
of America's Fastest-Growing Private Companies for three years in a
row. For more information, visit www.joveo.com About the Job As a
Customer Success Manager, you will be involved in the following
activities: Client Onboarding: Lead the onboarding process for new
clients, ensuring a smooth transition to our platform. Collaborate
with the Sales team to gather client requirements and customize
solutions. Relationship Management & Retention Strategies: Act as
an advisor to build and maintain strong, long-lasting relationships
with client stakeholders. CSMs are the main point of contact for
client inquiries, concerns, and feedback. Develop and execute
customer retention strategies, including identifying at-risk
accounts and implementing strategies to retain them. Account
Growth: Identify opportunities for upselling or cross-selling
additional services and features to meet clients' evolving needs.
Collaborate with the Sales team to renew and expand client
contracts. Customer Support: Provide exceptional customer support,
addressing client inquiries and resolving issues promptly and
effectively. Offer training and guidance to clients on using our
platform to maximize their hiring efforts. Data Analysis and
Reporting: Monitor and analyze the performance of client campaigns,
providing data-driven insights and recommendations for
optimization. Prepare regular reports on key performance metrics to
demonstrate value and ROI to clients. Product Feedback: Conduct
UATs to provide feedback to internal teams. Gather client feedback
and insights to help improve our product offerings and user
experience. Advocate for client needs within the organization and
collaborate with product teams to drive product enhancements.
Customer Success Planning: Develop and execute customer success
plans tailored to each client's unique goals and challenges. Set
clear objectives and key performance indicators (KPIs) for success.
Conduct QBRs to discuss campaign performance and present ROI to the
clients. Customer Advocacy & Health Monitoring: Identify satisfied
customers who can become advocates for Joveo, helping with
testimonials, case studies, and referrals. Regularly monitor
customer health through metrics such as NPS (Net Promoter Score),
CSAT (Customer Satisfaction Score), and usage data to proactively
address issues. Cross-functional Collaboration: Collaborate with
CSEs and other departments, such as Marketing and Sales, to align
messaging and strategies for customer success. Work with Publishers
to optimize client goals. Competencies that will keep you
successful with us You would be an excellent fit for this role if
you possess the following qualifications and attributes: Problem
Solving: Effectively resolves complex problems Synthesizes data
from diverse sources to identify trends Uncovers root causes of
problems rather than focusing solely on symptoms Presents problem
analysis and recommended solutions Proactively seeks missing
information Takes action to reconcile discrepancies Relationship
Management: Cultivates a supportive work environment Collaborates
with others in challenging situations Consistently improves project
artifacts Recognized as a reliable partner Result Oriented:
Maximizes efficient use of time and resources Manages conflicting
priorities effectively Meets all deadlines Ensures service delivery
aligns with service level agreements Implements plans effectively
to achieve business targets Establishes processes for progress
monitoring Applies sound judgment in decision-making Tenacity:
Measures progress against targets Acknowledges the contributions of
others Adapts activities and processes based on feedback Seeks to
understand and overcome obstacles Maintains performance despite
disappointment or rejection Assists others in coping with
disappointment and rejection About you You'll be a great fit if you
have: A BA/BS degree Hands-on experience as an Account
manager/executive and an ability to deliver excellent customer
experience Go-getter role and expectation is to largely identify &
convert new business in alignment with the Organization's vision
Would prefer a candidate with hands-on experience working with B2B
and SaaS Product in HR Tech space. Work experience of 4-8 years
Ability to interact with senior stakeholders and build good
engagement levels. You should have excellent interpersonal,
presentation, and communication skills (both written and oral).
Solid experience in Excel and MS Office, including pivot tables,
and chart-making for presentations. In addition, you should have
organizational and time management skills including multitasking,
prioritizing, and the ability to plan work activities in a fast
paced environment efficiently to meet deadlines. Competitive
Benefits We're an exciting and dynamic startup company with a
competitive salary, stock options, and comprehensive benefit
package. We've also got an enthusiastic and supportive work
environment and strive to keep our employees healthy, happy and
productive. Joveo is an equal opportunity employer. We celebrate
diversity and are committed to creating an inclusive environment
for all employees. For more information, visit www.joveo.com.
Keywords: Joveo, Centreville , Account Success Manager - US, Accounting, Auditing , Washington, Virginia
