Customer Service Representative

Company: Robert Half
Location: Oilville
Posted on: January 14, 2026

Job Description:

Job Description Job Description We are looking for a dedicated Customer Service Representative to join our team outside of Short Pump, Virginia. This Contract to permanent position requires a detail-oriented individual to handle customer inquiries, process orders, and support the sales team effectively. The ideal candidate will play a vital role in ensuring customer satisfaction by providing timely assistance, maintaining order accuracy, and coordinating with internal departments. Responsibilities: • Respond promptly to customer inquiries, providing detailed product information and solutions. • Prepare and manage quotes for customers, ensuring accuracy and timely follow-up to secure business opportunities. • Process sales orders for various products, including attachments, parts, and warranty-related items, while ensuring all customer specifications are met. • Coordinate with shipping and production teams to ensure orders are fulfilled accurately and delivered on time. • Assist with overdue accounts by supporting collections efforts and following up on past-due balances. • Facilitate returns and exchanges by processing Return Goods Authorizations (RGAs) with necessary documentation. • Maintain effective communication with customers and sales representatives to address order details and delivery timelines. • Monitor open orders and drop-ship items, ensuring timely processing and updating stakeholders as needed. • Review and revise orders as required, ensuring updated details are accurately communicated to all relevant teams. • Track shipments and containers in transit, providing updates to keep all parties informed. • Minimum of 1 year of experience in customer service or a related role, preferably in a call center environment. • Experience in business management software, such as NetSuite, is a plus. • Proficiency in handling customer inquiries and processing orders with attention to detail. • Strong communication skills, both verbal and written, to interact effectively with customers and internal teams. • Ability to manage multiple tasks simultaneously and prioritize responsibilities in a fast-paced environment. • Familiarity with order entry systems and processes is preferred. • Experience with inbound and outbound call handling. • Basic knowledge of product specifications and dimensions is a plus. • Professionalism and a customer-focused mindset to ensure satisfaction and smooth operations.

Keywords: Robert Half, Centreville , Customer Service Representative, Customer Service & Call Center , Oilville, Virginia