Customer Service Title Agent
Company: Maryland Speedy Tag & Title II LLC
Location: Windsor Mill
Posted on: February 17, 2026
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Job Description:
Job Description Job Description Benefits: 401(k) matching Bonus
based on performance Employee discounts Training & development
Benefits/Perks Competitive Compensation Paid Time Off Career Growth
Opportunities Job Summary We are seeking a Customer Service Title
Agent to join our team. In this role, you will communicate with
customers to identify their needs, process requests, escalate
complaints, and provide helpful solutions that ensure they have a
great customer service experience with our company. The ideal
candidate is friendly, computer savvy, a fast learner, with good
analytical skills, and is able to remain calm under pressure.
Responsibilities Process Motor Vehicle Tag and Title Transactions
for the public and the business community. Participate with
marketing campaigns tasks to promote business. Utilize software
that interface with the Motor Vehicle Administration (MVA)
Database. Review completed transactions for accuracy, scan, and
file according to company standards. Report deficiencies or any
issues prohibiting job to be performed accurately to immediate
supervisor. Maintain office organization according to company
standards. Learn and apply any new implemented processes and MVA
updates to process transactions successfully. Identify the reason
for the customers call, collect relevant information and provide
solutions Use best practices in customer service techniques to
develop rapport and build relationships with customers Attend
trainings to maintain up-to-date skills and knowledge
Qualifications High school diploma/GED Previous experience as a
Customer Service Representative or in a similar role is preferred
Comfortable using computers and customer management software
Excellent phone and verbal communication skills Understanding of
active listening techniques Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage
time effectively. Ability to grasp information quickly and apply
it.
Keywords: Maryland Speedy Tag & Title II LLC, Centreville , Customer Service Title Agent, Customer Service & Call Center , Windsor Mill, Virginia
