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Customer Service Concierge - IAD

Company: Signature Flight Support Corporation
Location: Catlett
Posted on: May 13, 2024

Job Description:

Job Description
Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. - Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401k match, paid time off, tuition assistance, and limitless opportunities for training and development. -The Customer Service Concierge will act as the first point of contact for all customers to the Signature Flight Support FBO locations. A successful candidate will consistently provide excellent customer service ensuring customers feel welcomed and valued. Other key responsibilities will include vehicle valet, luggage handling, fulfilling customer requests, etc. -

Job Responsibilities

  • Resolve customer requests, questions and concerns regarding the Company's services or products
  • Transport customers by vehicle to and from airport terminal and local hotels as needed
  • Experience driving vehicles with both manual and automatic transmission
  • Assist customers with loading and unloading baggage as needed
  • Assist crew or passengers with directions or recommendations for food, lodging, etc.
  • Contact customers by verbal or written communications thanking them for using Signature Flight Support
  • Maintain and stock amenities in customer areas and ensure that lobby and restroom are clean and free of debris
  • Comply with Company policies and procedures related to customer service standards, ramp, safety, and security procedures
  • Identify crew members, passengers, visitors, and business partners in accordance with the Company's security procedures
  • Assist Customer Service Representatives as needed
  • Perform other duties as assigned
    Job Qualifications
    • High School diploma or GED
    • Prior hospitality and/or customer service experience preferred
    • Strong interpersonal, oral and written communication skills -
    • Must possess a valid state driver's licenseAn Equal Opportunity Employer including Disability/Vet
      About Us
      From your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation. - - - - -Our Benefits:
      • Medical/prescription drug, dental, and vision Insurance
      • Health Savings Account
      • Flexible Spending Accounts
      • Life Insurance
      • Disability Insurance
      • 401(k)
      • Critical Illness, Hospital Indemnity and Accident Insurance
      • Identity Theft and Legal Services
      • Paid time off
      • Paid Maternity Leave
      • Tuition reimbursement -
      • Training and Development
      • Employee Assistance Program (EAP) & Perks

Keywords: Signature Flight Support Corporation, Centreville , Customer Service Concierge - IAD, Hospitality & Tourism , Catlett, Virginia

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