Posted on: September 18, 2023
The Service Specialist assists in all aspects of Service Department
operations including unit inventory procedures, pre-delivery
inspection (PDI) and delivery orientation. Position may also assist
customers requiring service or warranty repairs for their boat,
motor, trailer or ATV/UTV and at times assist with the sale of
parts and accessories.
Supports a strong commitment to world class customer service to
ensure a pleasant and productive shopping experience for all
Greets all new unit delivery, service, warranty and parts customers
in a friendly, prompt and efficient manner.
Answers service, warranty and parts questions over the phone and in
Assists Receiving Department with the unloading, inspection and VIN
verification of new units being delivered to the dealership by the
Affixes bar code labels to units received and updates lot location
Maintains unit inventory status communication in IDS and assists
with physical inventories.
Prints daily unit delivery schedule to prepare for upcoming
Conducts final PDI and inspects detailing of all units scheduled to
deliver and reports any issues with unit condition to Service
Manager and provides VIN verification to the BA.
Confirms correct rigging and accessory mounting instructions
against the work order.
Prepares Owner's Delivery Packet and delivery documents in advance
of time for pick-up.
Explains unit and accessory operation, break in and maintenance
procedures to customer.
Assists service customers with documentation of concerns on the
TMBC Repair Order.
Assists Service Manager with the creation of related IDS work order
and with keeping customers informed of estimates for needed repairs
and progress toward their completion.
Assists Marine GSM and senior management with the scheduling of
work to be performed in the department.
Remains up-to-date on product warranty policies and procedures.
Assists with warranty repair authorization and related IDS work
order creation, the receiving and sale of parts within the IDS
dealer management system and the accepting parts and work order
payments, compiling daily batch report and till reconciliation.
Assists Management and BA to ensure no unit is released until
payment is received in full.
Maintains a clean and professional work area.
ALL OTHER DUTIES AS ASSIGNED.
- High School education or equivalent experience
KNOWLEDGE, SKILLS, AND ABILITY:
Ability to complete simple math calculations
Ability to communicate in a friendly and professional manner with
customers, vendors and fellow associates
Ability to establish and maintain effective working relationships
with customers, management and co-workers
Ability to perform various functions within Dealership Management
data entry system
Able to lift up to 50 pounds
Able to work in and out of doors / in non-air conditioned
Able to stand for extended periods
INDEPENDENT JUDGEMENT :
- Performs tasks and duties under general supervision, using
established procedures and innovation. Chooses from limited
alternatives to resolve problems. Occasional independent judgment
is required to complete work assignments. Often makes
recommendations to work procedures, policies, and practices.
Full Time Benefits Summary:
Enjoy discounts on retail merchandise, our restaurants, world-class
resorts and conservation attractions!
Health Savings Account
Flexible Spending Account
401k Retirement Savings
Paid sick time
Bass Pro Cares Fund
Bass Pro Shops is an equal opportunity employer. Hiring decisions
are administered without regard to race, color, creed, religion,
sex, pregnancy, sexual orientation, gender identity, age, national
origin, ancestry, citizenship status, disability, veteran status,
genetic information, or any other basis protected by applicable
federal, state or local law.
Qualified individuals with known disabilities may be entitled to
reasonable accommodation under the Americans with Disabilities Act
and certain state or local laws.
If you need a reasonable accommodation for any part of the
application process, please visit your nearest location or contact
us at email@example.com.
About Bass Pro Shops
Bass Pro Shops (http://www.basspro.com/) is North America's premier
outdoor and conservation company. Founded in 1972 when avid young
angler Johnny Morris began selling tackle out of his father's
liquor store in Springfield, Missouri, today the company provides
customers with unmatched offerings spanning premier destination
retail, outdoor equipment manufacturing, world-class resort
destinations and more. In 2017 Bass Pro Shops joined forces with
Cabela's (http://www.cabelas.com/) to create a "best-of-the-best"
experience with superior products, dynamic locations and
outstanding customer service. Bass Pro Shops also operates White
River Marine Group (http://www.whiterivermg.com/) , offering an
unsurpassed collection of industry-leading boat brands, and Big
Cedar Lodge (http://www.bigcedar.com/) , America's Premier
Wilderness Resort. Under the visionary conservation leadership of
Johnny Morris, Bass Pro Shops is a national leader in protecting
habitat and introducing families to the outdoors and has been named
by Forbes as "one of America's Best Employers."
Keywords: Cabela's, Centreville , Service Specialist, Other , Gainesville, Virginia
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