Host Staff in Centreville, VA at Chantilly National Golf Club

Company: Centreville, VA, United States
Location: Centreville
Posted on: November 18, 2023

Job Description:

Job Description


We are Invited.
At Invited Clubs, work feels like play as you build relationships with your team and meet Members from all different backgrounds. Every time you step foot in your Club, you can create magic moments and enrich lives. We are passionate about bringing people together and bringing out the very best in life. So, join us and be a part of a fun, fast-paced, high-impact group of talented people where you belong. Invited reflects our proud history of inclusiveness and captures our welcoming spirit. Our unprecedented collection of more than 200 golf and country, city, and stadium clubs share a common goal- building relationships and enriching lives. The time has come to build on our traditions and write new chapters. We welcome you to join us.
Invited. Where You Belong.


Job Summary
The Host Staff is responsible for creating the first and last impressions of the Club experience for Members and guests by providing the Three Steps of Service as Members/Guests are greeted and seated. Also responsible for maintaining an orderly work area and assisting with other staff positions, such as Member Services Representative duties, as requested.
Day-to-Day

• Maintain Invited service standards as outlined in the F&B Service training program at high standards.
• Know Members names and greet them promptly in a polite manner to provide a warm welcome, displaying a high-quality level of service.
• Converse with Members and guests in an outgoing and friendly manner. You will be asked to focus your attention on Members' and guests' needs and remain calm, professional and courteous at all times, even when under pressure.
• Close out podium at the end of each shift and maintain it in an orderly fashion.
• Ensure daily assignments and side work is complete in respective areas to meet Club standards).
• Notify management of Member/Guest complaints at the time they occur. Practice good service recovery by rectifying any complaints as soon as possible.
• Must be able to interact with Members/Guests professionally, helping them with changes and last-minute requests as needed.
  About You
  
  • Previous experience in service industry preferred.
  • Previous experience working a telephone system preferred.
  • Can be trusted to hold all member information strictly confidential.
  • Ability to communicate and follow instructions.
  • A high school diploma preferred. Have more questions? Check out ourInvited Jobswebsite to get more details about ClubLife, the Employee Experience, Company Benefits, and Our Culture. Be a part of our Social Networks:LinkedInInstagram Twitter Facebook
    
    Invited is an Equal Employment Opportunity Employer / Invited participates in E-Verify. This job post is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary.

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