Customer Resolutions Associate - Market Delivery Associate
Posted on: February 12, 2024
Starting pay:$18.70/hr. *eligible for pay increase after
Schedule:5 days, 8-hour shifts *open availability required*
Responsible to support delivery operations from internal and
Communication with customers to obtain feedback for improving
customer in home delivery experiences, assist in problem solving in
creating brand loyalty and lasting customer relationships.
Ability to deliver business results and handle multiple tasks in a
past paced environment.
Knowledge of Home Delivery XDT operations.
Market Delivery Associate will be assigned daily tasks such as
working alerts and queues, process customer order changes and
utilize multiple order management systems.
Customer management responsibilities included customer escalated
issues and Executive Care opportunities to provide immediate
resolutions and solutions.
Interactions with 3PL service providers, Lowe's Supply Chain
functional teams, Lowe's distribution nodes (BDC, RDC, etc.) and
Effective problem solving, change adoption, team orientation and
Builds and maintains business relationships with Retail and Lowe's
Possess good oral, written skills and knowledgeable utilizing
Microsoft office applications.
Maintains continuous dialogue with 3PL vendor partner(s) to address
and resolve claims and complaints received involving In Home
Customer Delivery experience.
Work cases as assigned through case management system to ensure all
customer issues can be resolved. Escalate issues appropriately to
management as needed.
Teamwork works cooperatively with others to accomplish of joint
tasks and common delivery objectives. Contributes to positive
environment, fosters collaboration and tangible contribution.
High school diploma or equivalent
1 year of directly related experience
Lowe's is an equal opportunity employer and administers all
personnel practices without regard to race, color, religious creed,
sex, gender, age, ancestry, national origin, mental or physical
disability or medical condition, sexual orientation, gender
identity or expression, marital status, military or veteran status,
genetic information, or any other category protected under federal,
state, or local law.
Keywords: Lowe's, Centreville , Customer Resolutions Associate - Market Delivery Associate, Other , Bristow, Virginia
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