IT Data Analyst
Company: System One
Posted on: September 15, 2023
System One is seeking an IT Data Analyst for a position in
Centreville, VA. If you are a data analyst with a strong background
in IT End User Support, knowledgeable in ITIL, ITSM, and continuous
service improvement principles, and have a track record of using
tools like Power Automate and Power BI, we invite you to apply for
the position of Data Analyst in our team. Join us in our mission to
revolutionize end-user support through data-driven automation and
continuous improvement, ultimately enhancing the overall IT service
experience for our users. Responsibilities:
- Dive deep into data analysis, mining insights from various
sources, including support tickets, PC inventory, and workflow
data, to provide meaningful recommendations for process automation.
- Proactively identify patterns and trends to gain invaluable
insights into end-user support needs, common issues, and
bottlenecks that can be resolved through automation, adhering to
ITIL and ITSM best practices.
- Collaborate closely with cross-functional teams to develop
data-driven solutions that significantly enhance the end-user
support experience and contribute to continuous service improvement
initiatives.Utilize the power of Power Automate to design and
implement automated workflows, eliminating manual and repetitive
tasks, while ensuring compliance with ITIL processes.
- Create impactful and visually compelling dashboards and reports
using Power BI, allowing stakeholders to access real-time data for
better decision-making and service level improvements.
- Take ownership of data quality, ensuring data accuracy,
consistency, and completeness, thereby increasing the reliability
of insights derived from the analysis to drive continuous
- Stay at the forefront of industry trends, adopting cutting-edge
data analysis and automation techniques, and applying them within
the framework of ITIL and ITSM methodologies. SKILLS/COMPETENCIES:
???--Data Analysis:--Proficiency in analyzing and interpreting data
from various sources, including support tickets, PC inventory, and
workflow data, to derive meaningful insights and identify trends.
???--Automation:--Strong expertise in using automation tools,
particularly Power Automate, to design and implement automated
workflows that streamline processes and eliminate manual steps.
???--Data Visualization:--Ability to create interactive and
visually compelling dashboards and reports using Power BI,
presenting data insights in an easily understandable manner for
stakeholders. ???--SQL and Excel: Advanced skills in SQL and Excel
for efficient data manipulation, data cleansing, and performing
complex data analysis tasks. ???--IT End User Support: In-depth
knowledge of IT End User Support processes and best practices,
including familiarity with common end-user issues and support
needs. ???--ITIL and ITSM:--Understanding of ITIL (Information
Technology Infrastructure Library) and ITSM (IT Service Management)
principles and how data analysis contributes to continuous service
improvement. ???--Continuous Service Improvement:--Experience in
using data-driven insights to identify areas for service
enhancement and process optimization, contributing to a culture of
continuous improvement within the IT support team.
???--Communication:--Excellent communication skills to convey
data-driven insights and recommendations to both technical and
non-technical stakeholders effectively. ???--Attention to
Detail:--Meticulous attention to detail to ensure data accuracy,
consistency, and completeness in all data analysis and reporting
activities. ???--Problem-Solving:--Strong problem-solving skills to
proactively identify challenges, bottlenecks, and opportunities for
automation and service improvement. EDUCATION/EXPERIENCE: Bachelors
Degree in information sciences, or High school diploma with 4-6
years of related work experience providing business/data analytics
and optimizing end users support processes CERTIFICATIONS:
Microsoft Power BI and Power Automate certification. ITIL
Foundation or greater Data Analysis certifications Microsoft Power
Automate certification. Possessing relevant IT certifications that
showcase expertise in data analysis, automation tools, and IT
support best practices. Familiarity with IT tools and technologies
commonly used in end-user support domain.
- Top Skills we are looking for in experience:
- Strong Data Analytics in an IT End User Support areas
- Strong Power BI data access and dashboard creation Experience
with Power Automate, Python scripting driving automations.
Experience in an IT end user support organization (troubleshooting
issues and fulfilling requests) --
Keywords: System One, Centreville , IT Data Analyst, Professions , Centreville, Virginia
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