General Manager - Reston

Company: Hand & Stone - 11160 S Lakes Dr - Reston, VA
Location: Reston
Posted on: January 20, 2026

Job Description:

Job Description Job Description Benefits: 401(k) 401(k) matching Bonus based on performance Competitive salary Dental insurance Employee discounts Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Hand & Stone Massage and Facial Spa Reston located at 11160 B South Lakes Dr, Reston, VA 20191 is looking for a strong, results-focused leader. Our ideal candidate has 3 - 5 years of leadership experience, has proven success driving performance and sales results, is a responsible individual with exceptional communication skills, and has passion for building a positive culture. We are looking for someone interested in a long-term role with tremendous opportunity for professional growth. Prior spa industry experience or membership-driven sales experience is a plus. Our goal is to provide our valued members and guests with a world-class experience, and our General Managers are a critical link in ensuring that our clients' experience in our spa is nothing short of exceptional! Our GM's set the tone for the spa, coach and train the team to excellence, drive sales performance, and grow the business. As a General Manager, you will Provide an excellent customer experience to all clients through the answering of phone calls, setting appointments, greeting clients and membership sales and management Oversee and manage daily operations of the Spa Manage and drive spa sales performance Recruit, hire, and develop talented spa professionals Train, monitor, and coach performance Membership education and sales - including sales goals and incentives Passionately promote products and services Communicate with Service Provider team and maximize appointment book Find opportunities for grassroots marketing and local community connections Administrative duties including reporting, P&L analysis, payroll, cash handling, inventory and ordering, etc. Role Requirements Proven passion for communicating with people Capability to work flexible hours including nights, weekends and holidays Ability to occasionally travel for training sessions, conferences, meetings with clients, or other business-related activities Excellent verbal and written communication skills A fast learner, with a positive attitude Comfortable in a fast-paced, high-volume environment. Computer proficiency; knowledge of retail/appointment booking computer systems is a plus A strong team player with the ability to work independently under minimal supervision Exceptional organizational skills, including attention to detail and multitasking Critical thinking skills, including customer conflict resolution About FGG Spa, LLC FGG Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, currently operating more than 60 locations across 8 states. We have locations in New Jersey, Pennsylvania, Delaware, Maryland, Virginia, North Carolina, Tennessee, and Florida. The size of our organization allows us to offer benefits that other family-owned businesses are not able to provide to their teams, but at the core of our company and our company culture, we are still a family-owned operation. We are in the people business, and our people come first! We cant wait to meet you!

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